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8 Tips to Handle Anger in Business Situations
Pause, Pause, and then Pause.

woman with arms foldedThe challenge, of course, is being in enough control to be able to hit your internal pause button. So here are a couple of tips to keep in mind:
  1. Don’t wait until you’re really steaming.  When you feel your anger starting up,reach for the pause button.
  2. Try to figure out what’s angering you — is it the words, the attitude, or just because
  3. you don’t like this person?
  4. Take a deep breath — it really does help you calm yourself.
  5. Stay in moment; give yourself time settle/calm/reflect.
  6. Mentally stand back and try to figure out what’s happening. What is this person’s intent -- to inform, to correct, to vent, to get even?
  7. Avoid responding defensively; instead paraphrase what you’re hearing.
  8. Take the professional path. Choose how you want to express your anger — with intense emotion, or calmly explaining why you’re angry/hurt.
  9. Remember that emotions are contagious.

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