You’re in a meeting where things just aren’t clicking and you don’t know how to shift the momentum.

Someone you work with drives you nuts. You just can’t seem to find a way to connect and smooth things out.

You get the sense that some people just don’t get you...you don’t know why but you sure would like to change things.

You’re hesitant to tell people what you think about something because you can’t find a way.

You go home at night thinking back on the day’s conversations and wonder if and how you could have made them turn out better.

You marvel at how often people can be so at ease with their co-workers and customers...you’d like to know what their trick is.

You walk away from meetings frustrated that things didn’t go well and wonder if you could or should have made it better.

Some business people are just plain difficult — and you’d like to figure out how you are ever going to deal with them.