Refund Policy

At How to Who, we strive to provide high-quality digital products. Due to the nature of our offerings, we have specific guidelines on refunds.

1. Digital Products

All digital products (such as e-books, guides, and courses) are non-refundable. Once purchased and accessed, these products cannot be returned due to the immediate nature of digital delivery.

2. Physical Products

How to Who currently only offers digital products and does not handle physical goods. If physical products are introduced in the future, a separate return policy will be provided.

3. Exceptions

Refunds may be considered under the following exceptional circumstances:

• You were charged multiple times for the same product.
• The product was not delivered due to a technical error.

In such cases, please contact our customer support at kcook@howtowho.com within 7 days of purchase for assistance.

4. Contact Information

If you have any questions or concerns about this Refund Policy, please contact us at:

• Email: kcook@howtowho.com
• Phone: 617-512-1838

We aim to respond to all inquiries within 2 business days.